Suppose you have a Laptop, which therefore must be a [ThinkPad](http://www.lenovo.com/products/us/laptop/thinkpad/). Let's also assume that you [use Windows 2008 as a workstation](http://www.win2008workstation.com/), just like [I do](/2012/03/22/turning-windows-2008-r2-into-a-workstation/). Then, you might run into some issues with [Lenovo System Update](http://support.lenovo.com/de_DE/detail.page?LegacyDocID=TVSU-UPDATE). To be precise, it tells you: > An error occurred while gathering user information. Then it stops. I will provide a solution to this problem which is not specific to Windows 2008 R2, and therefore, I hope that my solution will also work for future versions of Windows that are not out-of-the-box supported by SystemUpdate. Do you want to know more?